Customer service/Shipping

Contact us:

Singapore

- 501 Bukit Timah Road, #02-19, Cluny Court, Singapore 259760. Mon-Sat 10-7PM, Sun 10-3PM.

- 200 Turf Club Road, The Grandstand, Chillax Market, #03-07, Singapore 287994. Mon-Sun 9-7PM.

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Delivery:

  • All prices are shown in Australian Dollars
  • All orders are processed in Australian Dollars

Within Singapore only:

  • All orders are delivered free of cost
  • Next day delivery excluding saturday, sunday and Bank holidays.

Within Australia: Standard shipping

  • Order under $50 = $6.75 shipping cost
  • Order over $50 = Free standard shipping cost
  • Signature is required on delivery
  • Tracking = at least after 2 days of shipment
  • Order will be delivered in about 5 – 7 working day

Within Australia: Express Shipping

  • All order = $9.95
  • Place order before 2:00PM AEST
  • Order will be delivered in about 1-3 working days for metropolitan cities
  • Order will be delivered within 5 working days for other areas.
  • Tracking: Contact Australia Post Customer Centre at 13 11 18

International:

  • $15 shipping cost
  • Order over $150 = Free shipping cost
  • Order will be delivered within 10 – 15 working days
  • Shipping cost does not include any taxes and duties which maybe applied by the customs in a recipient’s country. The recipient will be responsible and incur for any custom duties, foreign taxes and other fees imposed.
  • In Accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying order as a “gift” for export purposes even if a customer has placed the order with the intention of sending to a gift recipient. For any information on custom duties, foreign taxes and regulations please contact your local customs office.
  • Sometimes custom inspections may delay the delivery of your order.
  • If order is not delivered within 10 -15 working days please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  by providing your invoice/receipt number.

Returns:

  •       Items in original condition (unworn, unwashed and unused) with original invoice may be returned within 14 days of order receipt.
  •       Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 5 days of receipt of order for further details on how to return.
  •       Discounted items over 50% cannot be returned as such items are considered final sale items.
  •       Defects or damaged caused during handling/shipping of goods will be borne by VSolo.

Payments:

  • Paypal
  • Credit Card via Paypal - there is no need to have a Pay-Pal account to pay for your items using your credit card.
  • Bank Transfer: Singapore and Shanghai/China Only - Local bank details will be provided upon order completion.

Sizing and Colours:

Colours: Please keep in mind actual colours may vary slightly from colours shown on your computers’ screens.

Sizes: The following is a guide to help you decide which size to buy for your child. Values given below are body measurements; to assist you decide the best fittings please compare the following measurements with your child.

Children’s wear 1 Year to 5 Years Old

Size

Chest (cm)

Waist (cm)

Hip (cm)

Height (cm)

12-18Mons

50.50

50.50

51.50

84

2

56

51

58

92

3

58

53

60

100

4

60

55

62

108

5

62

57

64

115

6

64

59

66

120